<div><h3>About the Role</h3><p data-start="19" data-end="327">We are seeking an experienced and proactive <strong>L2 macOS Support Engineer </strong> to join a high-performing Managed Services team. This role is responsible for resolving complex technical issues, maintaining secure and reliable client environments, and delivering exceptional support across a diverse technology landscape.</p><p data-start="329" data-end="693">With a strong focus on Apple-first environments, you will leverage your expertise across macOS and iOS while also supporting Windows desktop and server technologies. You will take ownership of support cases from initial investigation through to resolution, contribute to continuous improvement initiatives, and play an active role in mentoring junior team members.</p><h3>About the Client</h3><p data-start="716" data-end="1183">You will be working with a highly regarded managed services provider that specialises in supporting modern workplace environments for small and medium-sized businesses. Renowned for its expertise in Apple technologies, cloud platforms, and managed IT services, the organisation partners closely with clients to deliver secure, scalable, and innovative technology solutions. Its culture is built on accountability, collaboration, integrity, and continuous improvement.</p></div><h3>Ideal Profile</h3><ul><div><h3>Experience &amp; Technical Expertise</h3><ul data-start="1241" data-end="1628"><li data-section-id="eyesav" data-start="1241" data-end="1331">Minimum 2+ years of experience in an L2 Support Engineer role within an MSP environment.</li><li data-section-id="4o2m7a" data-start="1332" data-end="1431">Strong troubleshooting expertise across:<ul data-start="1377" data-end="1431"><li data-section-id="1658dej" data-start="1377" data-end="1384">macOS</li><li data-section-id="1o3epp" data-start="1387" data-end="1392">iOS</li><li data-section-id="us8qp1" data-start="1395" data-end="1412">Windows Desktop</li><li data-section-id="c6sdhu" data-start="1415" data-end="1431">Windows Server</li><li data-section-id="12lzscq" data-start="1432" data-end="1518">Proven ability to manage support requests end-to-end within SLA-driven environments.</li><li data-section-id="dxq6p3" data-start="1519" data-end="1628">Experience working independently while balancing multiple priorities, escalations, and client expectations.</li><h3 data-section-id="4k3vg5" data-start="1630" data-end="1664">Essential Tools &amp; Technologies</h3><ul data-start="1666" data-end="2129"><li data-section-id="13vaxa1" data-start="1666" data-end="1721">Microsoft 365 and/or Google Workspace administration.</li><li data-section-id="279ft" data-start="1722" data-end="1773">Remote Monitoring and Management (RMM) platforms.</li><li data-section-id="bzlg9o" data-start="1774" data-end="1803">ITSM and ticketing systems.</li><li data-section-id="1h09tei" data-start="1804" data-end="1857">Endpoint protection and patch management solutions.</li><li data-section-id="i9