<h3>IT Skills and Experience</h3><ul><li>Desired Experience: </li><li>Computer OS/Peripherals troubleshooting </li><li>Handling Different PC Operating Systems ( Windows 7/8 and 10) </li><li>Performing Hardware Software Installation ( understanding of deployment tools like SCCM) </li><li>Basic knowledge of SOE and group policies </li><li>Printer support </li><li>Good knowledge of MS Office tools installation &amp; troubleshooting </li><li>Excellent customer service and people skills </li><li>Field experience supporting a variety of technologies and services </li><li>Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems </li><li>Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure </li></ul><h3>Personal Attributes:</h3><ul><li>Excellent End-user computing skills. </li><li>Good knowledge of Infrastructure support.</li><li>Strong analytical and problem-solving capabilities</li><li>Well-organized and extremely detail-oriented </li><li>Strong customer service ethic and great communication skills, both oral and written</li><li>Passionate about delivering quality no matter what you are doing </li><li>Can work both independently and in a collaborative team-oriented environment</li><li>A self-starter, motivated to push the limits and think outside of the box </li><li>Fondness for solutions that are simple, elegant, and effective </li><li>Ability to work with and maintain confidential information</li></ul><h3>In-depth knowledge of:</h3><ul><li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li><li>Microsoft Office applications</li><li>PCLaptop hardware</li><li>PCLaptop peripherals, including printers</li><li>Mobile devices</li></ul><h3> Basic knowledge of: </h3><ul><li>Active Directory</li><li>Exchange</li><li>Apple OS</li><li>SCCM</li></ul><h3>IT Qualifications</h3><h3>At least two of the following:</h3><ul><li>PCLaptop OEM Maintenance Certification</li><li>CompTIA A+ Certification</li><li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li><li>Microsoft Office Specialist (MOS) Certification</li></ul><h3>Experience in a similar role</h3><ul><li>1+ Years of relevant experience.</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>