<h3>About the Role</h3><p style="min-height:1.5em">We're a Y Combinator–backed AI sales automation startup (Seed stage) building AI-driven infrastructure that helps distributors and manufacturers automate quoting and order processing. Our tight-knit team of ~15 is based in Munich, and we're hiring a <strong>Customer Support Engineer</strong> to own technical customer resolution end-to-end.</p><p style="min-height:1.5em">You'll sit at the intersection of product, engineering, and customers — debugging production issues, deploying AI agents to automate support workflows, and turning recurring problems into lasting product improvements. This is an on-site role with close daily collaboration with engineering and product.</p><h3>What You'll Do</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Investigate and reproduce production issues across product features, data pipelines, integrations, and workflows.</p></li><li><p style="min-height:1.5em">Dive into logs, databases, customer examples, and the codebase to identify root causes — and fix issues directly when possible.</p></li><li><p style="min-height:1.5em">Own technical resolution end-to-end, from initial triage through to verified fix.</p></li><li><p style="min-height:1.5em">Communicate clearly with customers to understand problems and ensure they feel supported throughout the process.</p></li><li><p style="min-height:1.5em">Design and deploy AI agents that automate customer interactions and accelerate issue resolution.</p></li><li><p style="min-height:1.5em">Operate and manage AI agent teams that assist investigation and flag when core engineering input is needed.</p></li><li><p style="min-height:1.5em">Produce clear technical write-ups for escalations, including reproduction steps and relevant data.</p></li><li><p style="min-height:1.5em">Document recurring issues, build internal playbooks, and propose product or process improvements.</p></li><li><p style="min-height:1.5em">Work closely in person with the founding team, engineering, and product as the company scales.</p></li></ul><h3>What We're Looking For</h3><p style="min-height:1.5em"><strong>Must-haves:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">1+ years of experience in full-stack software engineering shipping production-grade code.</p></li><li><p style="min-height:1.5em">Hands-on experience with <strong>React, TypeScript, Python, and PostgreSQL</strong> in a full-stack environment.</p></li><li><p style="min-height:1.5em">Demonstrated ability to debug end-to-end across logs, databases, APIs, and unfamiliar codebases.</p></li><li><p style="min-height:1.5em">Experience owning technical customer resolution — investigation, reproduction, and working with product/engineering to implement fixes.</p></li><li><p style="min-height:1.5em">Experience designing or deploying AI-assisted support workflows or AI agents for customer support automation.</p></li><li><p style="min-height:1.5em">Comfortable communica