Location: Greater Toronto Area preferred; open to candidates elsewhere in Ontario<br><br>Type: Part-time, Casual, Subcontractor<br><br>Reports to: Customer Support Manager<br><br>Closing Date: July 24, 2026<br><br><strong>About Us<br><br></strong>We're the team behind Messenger Pigeon, our flagship app used by students/learners everywhere, along with a growing suite of other products. We believe great support is human support. While a lot of companies are racing to automate their customer service away, we're doing the opposite — investing in real people providing accommodative supports because we believe that's the best way to help our users in a meaningful way.<br><br><strong>About The Role<br><br></strong>We're looking for Customer Support Associates who can take a patient approach to problem-solving to join our team. You will be working as frontline contacts to offer live, realtime support across phone, live chat, and email — helping our users (many of whom are students/learners) navigate Messenger Pigeon and our other products.<br><br>This isn't a script-reading, ticket-closing kind of support job. Many of our users have disabilities, and we listen to gain insight to the barriers our users experience and support them accordingly. Successful incumbents will be those willing to take real pride in helping people, not just resolving cases as quickly as possible.<br><br><strong>What You'll Do<br><br></strong><ul><li>Provide primary support for Messenger Pigeon, our flagship app, along with support for our other products as needed</li><li>Respond to user inquiries across phone, live chat, and email in a timely, friendly, and professional manner</li><li>Problem solve, troubleshoot issues, answer questions, and guide customers to solutions with patience and clarity</li><li>Escalate complex or unresolved issues to the appropriate team when needed</li><li>Document user interactions and feedback to help us continuously improve our products and support experience</li><li>Help plan and facilitate workshops for our users, sharing tips and best practices for getting the most out of our products</li><li>Contribute to a team culture that values empathy, care, and genuine human connection over speed metrics alone<br><br></li></ul><strong>Role Expectations<br><br></strong><ul><li>You will be part of a team consisting of three associates dedicated to providing excellent support in a timely and effective manner. </li><li>Associates are expected to attend all their assigned shifts, as determined by the manager</li><li>All associates are expected to complete all mandatory training before starting in the field. </li><li>Pay will range between CAD$23 and CAD$26 per hour. This role is not salaried as chosen candidates will be sub-contracted<br><br></li></ul><strong>Requirements<br><br></strong><strong>What We're Looking For<br><br></strong><ul><li>The ability to remain composed, compassionate, and focused on finding solutions, even when interacting with a frustrat