<p><a href="https://himalayas.app/companies/remote-recruitment">Remote Recruitment</a> is hiring a <strong>Customer Retention Specialist</strong> for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.</p><h3>Key Responsibilities</h3><ul><li>Proactively identify at-risk customers and reach out before they churn</li><li>Conduct empathetic retention calls, resolve complaints and address concerns</li><li>Negotiate contract renewals, upgrades and pricing arrangements</li><li>Design and execute win-back campaigns for recently churned customers</li><li>Track and report retention metrics and customer health scores weekly</li><li>Collaborate with customer success and product teams to improve the experience</li></ul><h3>Requirements</h3><ul><li>2+ years of customer success, retention or account management experience</li><li>Empathetic and persuasive communicator with strong problem-solving skills</li><li>Comfortable handling difficult conversations and objections confidently</li><li>Experience with CRM and customer success platforms such as Salesforce or Gainsight</li><li>Self-motivated and capable of managing an independent caseload remotely</li></ul><h3>What We Offer</h3><ul><li>R27,000/month</li><li>100% remote, UK business hours</li><li>Career growth and professional development</li><li>Exposure to leading UK businesses and practices</li></ul><p><em><a href="https://himalayas.app/companies/remote-recruitment">Remote Recruitment</a> – connecting top South African talent with UK employers. Apply today.</em></p><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>