Headquarters: Americas Remote About  Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.  Customer.io  powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Overview Hi, I'm Al Shvarts, Senior Manager, IT, and I'm looking for a part-time Sr. IT Specialist contractor to join our globally distributed IT team as we scale. This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment. You'll execute day-to-day support, improve and automate lifecycle workflows, and contribute to our security and compliance posture through reliable operational follow-through. This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need. Some of the things you'll do Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement Administer identity and access management: provisioning, SSO, group and role-based access across core systems Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration) Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests Create and update operational documentation for owned workflows Partner with People, Security, and Engineering on cross-functional projects About You Self-starter with a customer-service-first mindset, just as focused on user happiness as on policy Automation-minded - you fix it once, then make it self-serve Comfortable moving fast in a still-being-defined environment; you want variety and ownership, not the same day on repeat Clear communicator who documents well and escalates program-level gaps or decisions rather than sitting on them What we're looking for 3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar) Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms) Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering,