<h3>Description</h3><p><a href="https://himalayas.app/companies/ledgebrook">Ledgebrook</a> is a tech-enabled E&amp;S MGA dedicated to the wholesale distribution channel. Our mission is to provide our wholesale brokers with the fastest, easiest quoting experience while delivering best-in-class pricing and risk selection. <a href="https://himalayas.app/companies/ledgebrook">Ledgebrook</a>’s guiding principle is to eliminate friction for both our wholesalers and our underwriters.</p><p>Our next-gen tech stack supports faster, risk-differentiated solutions to be crafted and delivered in response to the fast-paced needs of the E&amp;S market. Our data-driven approach seeks to unlock more opportunities and value from every submission received, leading to a faster ‘yes’ more frequently, but may also lead to a quick ‘no’.</p><p>We are motivated and structured to move faster than traditional insurance organizations. To fully align business objectives with a long-term view that supports our culture and values, all employees will have the opportunity to participate in company ownership through equity grants. We aim to deliver a highly compelling overall employee value proposition and a total compensation package that couples equity grants with base pay and benefits offerings.</p><p>At <a href="https://himalayas.app/companies/ledgebrook">Ledgebrook</a>, as a unified team of company stewards, we will Care, Strive, and Thrive together!</p><h3>About the Role</h3><p>We are seeking an experienced Claims Specialist to join our growing operations team and play a critical role in providing superior support to claims managers; brokers and our internal Underwriting and Operations Units. As a Claims Specialist, you will play a critical role in handling PL &amp; GL claims while helping us build a best-in-class claims operation. You'll be at the forefront of creating a trusted, transparent, and efficient claims process for our customers. We're a growing start-up reshaping the E&amp;S space, and we're looking for someone who can combine operational rigor with empathy and adaptability. You’ll play a critical role in both delivering exceptional customer experience and supporting scalable processes as we grow.</p><h3>What you’ll do</h3><h3>Incoming Claims Processing:</h3><ul><li>Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolution</li><li>Communicate directly with customers, providers, and partners to gather necessary documentation and clarify case details.</li><li>Communicate directly with insureds, brokers, and partners, maintaining clarity, professionalism, and empathy</li></ul><h3>Assistance in claims review:</h3><ul><li>Working along with our Claims Manager to investigate claims by reviewing documentation, identifying any discrepancies or inconsistencies, and escalating when appropriate. </li></ul><h3>Regulatory and Compliance:</h3><ul><li>Maintain detailed and compliant records for audit and regulatory purposes</li></ul><h3