<p style="padding: 0px 0px 1em; border-style: none; outline: 0px; text-size-adjust: 100%; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: #000000;">We’re on the hunt for a sharp, self-driven SaaS pro who’s as comfortable troubleshooting API and integrations as they are navigating human conversations.</p> <p style="padding: 0px 0px 1em; border-style: none; outline: 0px; text-size-adjust: 100%; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: #000000;">Our European client base is growing fast and we need someone who can keep up. Our software isn’t your average plug-and-play; it has a steep learning curve so you’ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If you’ve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat — keep reading.</p> <div class="h2" style="padding: 20px 0px; border-style: none; outline: 0px; text-size-adjust: 100%; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: #000000; line-height: 40px; font-weight: 400; letter-spacing: -1px !important;">The role</div> <p style="padding: 0px 0px 1em; border-style: none; outline: 0px; text-size-adjust: 100%; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: #000000;">You’ll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day you’ll be communicating with colleagues and clients across countries, cultures, and time zones.</p> <p style="padding: 0px 0px 1em; border-style: none; outline: 0px; text-size-adjust: 100%; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: #000000;">Support happens across email tickets, phone, and 1-1 Zoom calls. Once you’ve leveled up on product knowledge, you’ll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption.</p> <p style="padding: 0px 0px 1em; border-style: none; outline: 0px; text-size-adjust: 100%; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial