<h3><u>Type of Requisition:</u></h3>Regular<p style="text-align:left"><u><b>Clearance Level Must Currently Possess:</b></u></p>None<p style="text-align:left"><u><b>Clearance Level Must Be Able to Obtain:</b></u></p>None<h3><u>Public Trust/Other Required:</u></h3>None<p style="text-align:left"><u><b>Job Family:</b></u></p>Professional Engineering<h3><u>Job Qualifications:</u></h3><h3>Skills:</h3>Healthcare Operations, Performance Improvements, Quality Management<h3>Certifications:</h3>None<h3>Experience:</h3>3 + years of related experience<h3>US Citizenship Required:</h3>No<p style="text-align:left"><u><b>Job Description:</b></u></p><p>The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health, part of the Centers for Disease Control and Prevention in the U.S. Department of Health and Human Services. The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania.</p><p>GDIT is seeking <b>Healthcare Performance &amp; Improvement Lead</b> to support a new Third Party Administrator (TPA) contract by directing quality assurance, performance monitoring, and continuous operational improvement activities. In this role, you will own GDIT’s TPA operational quality oversight function — ensuring performance standards are met, monitored, and reported in accordance with our contractual requirements.</p><p>This position will lead recurring compliance and performance assessments, track administrative and clinical trends affecting member health and continuity of care, and drive continuous improvement initiatives aligned with the Program's strategic goals. Through disciplined monitoring, documentation, and audit readiness, you will help ensure the Program consistently meets federal performance expectations and supports high-quality outcomes for its members and stakeholders.</p><h3>Responsibilities:</h3><ul><li><p>Serve as the GDIT’s primary owner of Quality Assurance (QA) activities while ensuring all contract tasks are performed accurately, consistently, and on time.</p></li><li><p>Maintain working mastery of functional and system Acceptable Quality Levels (AQLs), including what is monitored, how monitoring occurs, evaluation methodology, documentation practices, and reporting cadence.</p></li><li><p>Coordinate fulfillment of ad hoc information requests from the Program related to performance oversight, audits, or formal reviews, ensuring responses are accurate and delivered on Program-determined timelines.</p></li><li><p>Lead regular assessments of Contractor compliance and performance, covering:</p><ul><li><p>Compliance with contract requirements, performance standards, and acceptable quality levels.</p></li><li><p>Administrative and clinical trends affecting member health, continuity of care, and stakeholder experience.</p></