<h5><a href="https://himalayas.app/companies/growe">Growe</a> welcomes those who are excited to:</h5><ul><li><p>Manage and maintain relationships with VIP / high-value clients;</p></li><li><p>Act as the main point of contact for assigned accounts;</p></li><li><p>Provide personalized service and proactive communication;</p></li><li><p>Monitor client activity and performance metrics;</p></li><li><p>Identify opportunities for upselling and cross-selling;</p></li><li><p>Develop strategies to increase client retention and lifetime value;</p></li><li><p>Handle escalations and complex client issues efficiently;</p></li><li><p>Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);</p></li><li><p>Track KPIs related to retention, reactivation, and revenue growth;</p></li><li><p>Stay updated on products, promotions, and market trends;</p></li><li><p>Comply with company policies and security standards.</p></li></ul><h5>We need your professional experience:</h5><ul><li><h3>Fluency in Spanish (mandatory);</h3></li><li><p>Upper-Intermediate to Advanced command of English (written and spoken);</p></li><li><p>Previous experience as an Account Manager, VIP Manager, or similar role;</p></li><li><p>Experience in iGaming / fintech / online services (preferred);</p></li><li><p>An analytical mindset with the ability to interpret client data;</p></li><li><p>Results-driven with a strong focus on revenue and retention.</p></li></ul><h5>We appreciate if you have those personal features:</h5><ul><li data-section-id="11ju902" data-start="267" data-end="356"><p>Strong sales, negotiation, and communication skills;</p></li><li data-section-id="11ju902" data-start="267" data-end="356"><h3>High level of responsibility;</h3></li><li data-section-id="11ju902" data-start="267" data-end="356"><p>Experience or strong ability in cross-selling and identifying revenue opportunities;</p></li><li data-section-id="1qsfj33" data-start="357" data-end="445"><p>Proactive mindset, with the ability to anticipate client needs and take initiative;</p></li><li data-section-id="wmjher" data-start="446" data-end="534"><p>Creative and out-of-the-box thinking to solve problems and enhance user engagement.</p></li></ul><h5>We are seeking those who align with our core values:</h5><ul><li><p>GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;</p></li><li><p>DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving <a href="https://himalayas.app/companies/growe">Growe</a> to success;</p></li><li><p>BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.</p></li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>