<h3>job description</h3><p>This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment. <br><br>Working within <a href="https://himalayas.app/companies/smartpa">SmartPA</a>’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day. <br>This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance. <br><br>Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders. <br><br>You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders. <br><br>This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting.</p><h3>key responsibilities and skills</h3><p><strong> Core Business Support &amp; Workflow Delivery </strong><br></p><ul><li>Working within a small team, collaborating on the end-to-end delivery of business assignments.</li><li>Prioritising and organising workload across multiple tasks and workstreams.</li><li>Tracking progress against SLAs and KPIs using digital tools.</li><li>Maintaining accurate documentation and ensuring quality standards are met.</li><li>Using systems, platforms, and digital tools to deliver work efficiently.</li><li>Collaborating with team members to ensure consistent, high-quality output.</li></ul><strong>Data Operations </strong><br><ul><li>Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.</li><li>Processing, cleaning, and validating raw data using spreadsheets and digital tools.</li><li>Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases (i.e. Google Workspace, Microsites and Notebook LM).</li><li>Translating raw data into clear, visually compelling, and actionable insights.</li><li>Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.</li><li>Supporting the development and maintenance of communication assets, reporting templates, and data definitions.</li><li>Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle.</li></ul><strong>Stakeholder Communication </strong><br><ul><li>Providing updates to stakeholders on project progress